★ FOUNDERS GET PRIORITY ANSWERS ★
How can we help?
Most answers are below. For anything about your profile or the game itself, the coach in the app is faster: it already knows your account.
Discord community
Fastest help. Founders Council votes on the roadmap in #founders.
Join the server →Email us
Bugs, wrong advice, billing. Founder replies land in under 24h.
support@sky-bay.comAsk the coach
Game questions? It knows your profile and answers in seconds.
Open the app →Getting started
Sign in with Discord and SkyBay asks the Hypixel API which Minecraft account is linked to it. No usernames to type. Then it reads your live SkyBlock profile: skills, slayers, dungeons, HOTM, pets, coins and more.
From there, just ask the coach anything. Every answer is grounded in your actual profile and live Bazaar & Auction House prices, not generic wiki advice.
Two things, both in-game. First, your Discord must be linked on Hypixel: My Profile → Social Media → Discord, then type your Discord tag in chat. That’s how SkyBay finds your Minecraft account.
Second, your Personal API must be ON (SkyBlock Menu → Settings → API Settings) so we can read the profile. If your bank shows “API off”, this is why. Flip it and re-scan.
All of them. One API call fetches every profile on your account; the selector in the top bar switches between them instantly, and the coach’s context follows whichever profile is selected.
SkyBay finds your Minecraft account through the Discord link on your Hypixel profile, so almost every miss is that link. Check that it’s set (My Profile → Social Media → Discord) and that it matches the Discord you signed in with exactly: a different account, an old tag, or a typo all fail. Otherwise the account may never have played SkyBlock yet, or the Hypixel or Mojang API is briefly down; try again in a few minutes.
The AI coach
Every question is sent together with a clean, structured snapshot of your profile, never the raw API dump. It covers skills, slayers, Catacombs floors and classes, HOTM, powder, pets, Magical Power and coins.
Re-scan any time to refresh the snapshot after a play session.
The knowledge base is built from scraped Hypixel wiki data (not the AI’s training memory) to minimize hallucinations, and prices come live from Bazaar and Auction House.
SkyBlock patches frequently, so advice from the last few weeks of a major update can lag. The coach is configured to say “I don’t know” rather than invent an answer.
Yes. Chats are organized into sessions per profile and synced to your account, so the same conversations are waiting on your phone and on your desktop. Start a new session any time from the chat header; the coach always keeps the selected profile in context.
Plan & billing
Every account starts free, no card needed: 5 lifetime messages from the AI coach (enough for a real first analysis) and 2 goals you can track forever, manually. Profile lookups, your live stats and the sidebar all work on the free plan too.
Once your 5 messages are used, the coach locks with an upgrade prompt. Your goals, profile and account stay exactly as they are; nothing is deleted or downgraded.
The full coach with unlimited profile lookups, your numbered Founder’s Sigil on Discord, the price locked at $9.99/mo forever, early access to new features (Goals, Progression Tree, Session Reports), and 10× roadmap voting power in the Founders Council.
Honest scarcity: the Hypixel API allows 300 requests per 5 minutes across all of SkyBay, so a short burst limit protects that shared quota for every player, free or Founder. That's separate from the free plan's 5-lifetime-message trial above. Profile re-scans are unlimited.
30-day Hyperion Guarantee: if you wouldn’t void your Hyperion just to get back to using SkyBay, one email refunds your first month. No forms, no exit interview.
Account → Manage billing → Cancel. You keep access until the end of the paid period. Fair warning: cancelling gives up your locked Founder price and numbered Sigil seat.
Privacy & data
Your Discord identity (via Supabase Auth), your linked IGN, and your subscription state. Your full Minecraft profile is fetched fresh from the Hypixel API on every visit and is not stored server-side. The one exception is Session Reports: a daily snapshot of a handful of stats (networth, skill/slayer/Catacombs progress, etc.) so we can chart your growth over time. Your chat history is saved to your account so it follows you between devices; deleting a conversation deletes it from the server too.
No. SkyBay is an independent project using Hypixel’s public API, which is available to all players. All SkyBlock content and trademarks belong to their respective owners.
Still stuck?
If SkyBay isn’t changing how you play, remember the 30-day Hyperion Guarantee: one email refunds your first month. No forms, no exit interview.